Virgin Australia Holidays COVID-19 (Coronavirus) Updates. Virgin Atlantic flies only long-haul international routes and suspended flights in April due to the coronavirus pandemic. I’m waiting for a refund on my cancelled holiday, changes Virgin Atlantic make to their flying programme. .paragraphs-item-tabs .paragraphs-item-tabs__navigation { When you know your dates and are ready to book, please contact our Guest Contact Centre on 13 67 89 (if calling from within Australia) or +61 7 3295 2296 (if calling from outside Australia) to book. Ive booked with Virgin a couple of times now, and have had very pleasant experiences. During any payment holiday, interest will continue to be charged and will need to be repaid in the future. div#table-scroll { color: #36424A; Flights can be booked for domestic travel with Virgin Australia Airlines or Virgin Australia Regional Airlines during the period of administration. line-height: 42px !important; margin: 0px auto !important; .videoWrapper iframe { border: 0; border: 1px solid #D6083B; width: 830px; height: auto; background-image: url(https://specials.virginaustralia.com/sites/default/files/100x87-cov-footer-home.png); Airlines rushed to amend flight schedules and bookings as countries around the … -ms-flex-pack: start; Will the Conditional Credit be for the full value I paid for my holiday package? text-align: right; } line-height: 26px !important; -ms-flex-direction: column; It is your responsibility to inform Virgin Holidays if you have any special requirements for your holiday. width: 20px; float: left; You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. display: -webkit-box; header.header, Future Flight Credits will be for the value of any unused Virgin Australia Holidays Credit Vouchers and can be applied to any flight booking made by the 30 June 2022, for travel up to June 2023. Customers that hold a Virgin Australia Holidays Credit Vouchers will have the ability to use those travel credits on Virgin Australia flights in line with Virgin Australia’s Future Flight Credit policy. .section span { display: -ms-flexbox; But ATOL protection does not apply to all holiday and travel services listed on this website. The warning comes after many countries around the world closed borders or placed extra restrictions on arrivals. ul { } .left { If you need to change don’t worry, you can move your holiday to any holiday travelling up to the 31, I already have a holiday booked with Virgin Holidays, I returned early from holiday and have further questions. width: 100%; height: 50px; .title { color: white; .videoWrapper { font-weight: 800 !important; Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts. Virgin Australia Holidays will be in contact if you hold a Virgin Australia Holidays Credit Voucher and we will provide details about how to redeem a Future Flight Credit soon. background: #A1062D; We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. } img { height: 50px; For more details, see our cookie policy. font-size: 1em; text-decoration: none; } color: #D6083B!important ; Looking for inspiration? letter-spacing: 0px!important; margin-top: 0px !important; line-height: 22px!important; background: #F8F8F8; margin-bottom: 15px; To cancel, please complete the Booking Cancellation form. margin-right: 10px; .section a { .header-link a:hover { color: #36424A; margin-left: 35px; margin-top: 0px !important; COVID-19 Insurance will not be included for departures post March 2021. For the latest information on Covid-19 you can check our FAQs here.​. } If you are experiencing financial difficulties due to the current coronavirus situation, the Government has announced that Lenders will offer mortgage payment holidays for up to three months. margin-block-end: 4px; .paragraphs-item-html-content, .paragraphs-item-tabs { width: auto; } You can even dive right in to our 2021 holiday offers if you know what you're looking for. margin-right: 3%; background-size: 20px; .section-divider { .section a:hover { } } Virgin Holidays will accelerate refunds to customers who canceled their vacations because of the coronavirus crisis, amid pressure to make the payments from the U.K. government. } If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. padding: 20px 30px; More information is available here. text-transform: none; width: 45px; Can I receive a credit if I can’t get a refund? margin-top: 10px; If you need to change don’t worry, you can move your holiday to any holiday travelling up to the 31st December 2022. .promo-box { max-width: 90px; font-size: 22px ; My refund request was already requested or approved by Virgin Australia Holidays before it went into administration, but I still haven’t received my refund. -webkit-box-direction: normal; align-self: flex-end; } We appreciate your understanding. content: "|"; } display: inline-block; max-width: 830px; button.promo-box.last { In the case of a holiday package, the Conditional Credit will be for the equivalent amount paid for the holiday package, less credit or debit cards fees and any cancellation fees imposed on your booking by suppliers. Subscribe to Virgin Australia V-mail to be the first to know about our best flight specials, Happy Hour sales alerts, holiday packages and partner deals. padding-left: 0px !important; .views-label-field-conditions-of-entry { border-left: #AC4D09 solid 6px; background: #D6083B; } -ms-flex-direction: row; background: rgba(172,77,9, 0.08); } background-color: #e8e8e8; color: #512698; height: auto; } padding: 5px 5px; .schedule-table { REUTERS/Phil Noble. } Let’s get started. color: #AC4D09; flex-direction: row; font-size: 28px !important; font-weight: 400; width: 40%; If you booked before 20 April 2020 for travel until 31 January 2021 and you no longer wish to or are unable to travel you may cancel your booking (at no fee). Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk. float: left; .paragraphs-item-tabs, .section, .paragraphs-item-accordion { display: none; -webkit-box-pack: justify; Cancel my Virgin Australia Holidays or AFL Travel booking. for bookings made … } div#table-wrapper { body.node-type-page #main-wrapper { I've been issued a Virgin Australia Holidays Credit Voucher or Conditional Credit, is this still valid? text-decoration: none !important; Many have seen their holidays cancelled due to coronavirus ... Graham Berry, who had a booking with Virgin Holidays for departure on 2 April, requested a refund after the trip was cancelled. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel. top: 0; However, please note that some fare inclusions are currently varied as a result of the COVID-19 pandemic, including the onboard catering offering. float: left; .list-unstyled a:hover { .promo-block.justify-centre { Future Flight Credits will be for the value of any unused Virgin Australia Holidays Credit Vouchers and can be applied to any flight booking made by 30 June 2022, with all travel complete by 30 June 2023. } } letter-spacing: 0px; } display: none; } The administrator has arranged for impacted customers to be provided with a conditional credit which enables customers who want to use the value of their original booking to travel on a Virgin Australia flight during the administration period. display: flex; .title-copy { width: 95%; This includes Mystery Breaks, AFL Travel, Supercars Travel and Tigerair Travels packages. .promo-boxes-wrapper { Virgin Australia have records of your Conditional Credit and will be in touch with you regarding use of that Conditional Credit by 22 October – and its ability to be used post 22 October as a Future Flight Credit. background: #512698; We’re keeping a close eye on both travel restrictions and quarantine rules. In the meantime check out our FAQs to see if this can help answer any immediate questions. Unfortunately due to the Virgin Australia business entering voluntary administration, our ability to provide refunds or credits on products other than Virgin Australia flights is impacted. Sign up to V-mail. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. [CDATA[/* >//= $env ?> years of age may be subject to additional costs. By ticking this box, you are confirming that you are suffering from financial hardship as a result of the coronavirus, and that you wish to apply for a payment holiday. margin-left: auto; [CDATA[/* >